Frequently Asked Questions
1. When can I get the quotation?
We usually quote within 8 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
2. I‘m new in our industry, but I’m planning to set up a factory, what can I do?
We will design the most suitable proposal based on your actual situation, such as daily production, raw material formula, factory layout, etc. Also, we would like to introduce some excellent suppliers of raw materials, containers, labels, etc if needed, Aftersales, the engineer will be sent to fields installation, training, and commissioning.
3. How long is your warranty? After the warranty, what if we encounter a problem with the machine?
Our warranty is one year. After warranty we still offer you lifetime after-sales service, anytime you need we are there to help. If the problem is easy to solve, we will shoot al solution video for you. If the video doesn’t work out, we will send engineer to your factory.
4. How can you control the quality before delivery?
First, our component and spare parts providers test their products before they offer components to us. Besides, our quality control team will test the machines’ performance or running speed before shipment. We would like to invite you to come to our factory to verify the machines yourself. If your schedule is busy, we will make a video to record the testing procedure and send the video to you.
5. Are your machines difficult to operate? How do you teach us using the machine?
Our machines are fool-style operation design, very easy to operate. Besides, we will shoot the instruction video to introduce machines’ functions and to teach you how to use them. If needed engineers are available to come to your factory to help install machines, test machines and teach your staff to use the machines.
6. What’s the payment term?
We accept T/T, L/C, Western Union, Trade assurance order by alibaba. 30% deposit and 70% balance before delivery.
7. What is your delivery day?
Our delivery day is about 15-30 days after receive the deposit.
8. Can you make the machine according to the buyer’s request?
Yes, OEM is acceptable. Most of our machines are customized designs based on customer’s requirements or situations.
